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Frequently Asked Questions
Is the free trial really free?
Yes. You get 21 days of the full app with no account and no credit card, and nothing is charged automatically. When the 21 days are up, Agent Mac stops starting new work until you buy a licence (£44.99 once, no subscription, with a 14-day money-back guarantee). Your conversations, memory and files stay on your Mac either way.
Is it safe to download? Is Agent Mac notarized?
Yes. Agent Mac is signed with our Apple Developer ID and notarized by Apple, which means Apple has checked it for malicious software and macOS can tell if it has been changed. You can check for yourself: compare the SHA-256 checksum of the file you downloaded with the one we publish, and after installing, run spctl -a -vv /Applications/AgentMac.app in Terminal, which should say “accepted” and “Notarized Developer ID”. Our Security page explains exactly what protects you, and what doesn’t.
I have never used an AI agent. Is Agent Mac for me?
Yes, it is made for people who have never used one as much as for experts. A short setup walks you through connecting an AI (an API key from the provider you like, or a model that runs on your Mac and needs no key), and there is a built-in tour and guide in the Help menu. It starts in a careful mode, so it asks before it changes your files or runs most commands, and every step it takes is shown in plain English. You will need either an AI provider’s API key or a local model to get started, and setup helps with both.
Does Agent Mac work on iPhone, Windows or Android?
Agent Mac is a Mac app, for macOS 14 Sonoma or later on Apple Silicon or Intel. There is no Windows, Linux, Android or iPad version. Agent Remote, a free iPhone app, controls Agent Mac from your phone, but it needs Agent Mac running on your Mac.
How do I set up my API key?
Open Agent Mac from the menu bar, go to Settings, and paste your API key for your chosen provider. Local models need no key: install Ollama, let Agent Mac install llama.cpp on your Mac for you, or use Apple’s on-device model (macOS 26 or later on Apple Silicon, through the free apfel helper). Keys are stored securely in your macOS Keychain.
Which AI providers are supported?
Agent Mac supports 7 providers: Anthropic Claude, OpenAI GPT, Google Gemini, Moonshot Kimi, Ollama (local models), llama.cpp (open models on your Mac, a rented cloud GPU or your own server), and Apple’s on-device Foundation Model (no API key; needs macOS 26 or later on an Apple Silicon Mac with Apple Intelligence turned on, plus the free apfel helper, installed once with Homebrew and left running). You can switch between providers at any time.
How is Agent Mac different from Siri?
Siri can answer questions and set timers — Agent Mac actually does things. It manages your files, runs commands, browses the web, and automates real tasks. Think of it as the AI personal assistant your Mac should have always had.
Is Agent Mac an alternative to Openclaw?
Yes. Agent Mac is also a great Openclaw alternative for macOS, with a native menu bar experience, file access, browser automation, and transparent agent actions — but designed for everyone, not just power users.
Is my data sent to your servers?
Your conversations, files, prompts and API keys are never sent to us. AI requests go directly from your Mac to the provider you choose. Agent Mac does contact agentmac.app to record when your free trial began, to check your licence and to look for updates. The trial and licence checks send a one-way hash of your Mac’s hardware identifier, never the identifier itself. If you use “Request a connector”, it also sends the name of the service and any note you type. While it runs, Agent Mac also sends a small connection check, with no key and no message, to the AI provider you have selected, about every ten minutes, to see whether it can be reached. Our Privacy Policy lists exactly what is sent.
How do I move my licence to another Mac?
A licence key works on one Mac at a time. On the old Mac, open Settings > License and click Deactivate. Then enter the key on the new Mac.
What happens to my licence if I get a refund?
A full refund deactivates the key, and any free Agent Browser licence that came with the purchase. Agent Mac returns to its unlicensed state the next time it checks.
What macOS version do I need?
Agent Mac requires macOS 14 Sonoma or later, on either Apple Silicon or Intel Macs.
How do I uninstall Agent Mac?
Quit Agent Mac from its menu-bar icon (Quit Agent Mac), then drag it from your Applications folder to the Trash. To remove its data too, delete ~/Library/Application Support/AgentMac, ~/.agentmac and ~/Library/Preferences/com.agentmac.app.plist, then search Keychain Access for “agentmac” and delete the items it finds. Two other folders may be left behind. ~/llama-models holds any model you downloaded for llama.cpp on this Mac (the starter model is about 2 GB, and the folder may also hold models you put there yourself, so check before deleting it). ~/Library/Application Support/AgentDebug exists only if you turned on Detailed logging in Settings, then Diagnostics, and holds conversation traces that Agent Mac deletes after 7 days (you can also clear them there). Backups are kept separately and stay until you delete them. By default they are in an AgentMac Backups folder in iCloud Drive, or in ~/Library/Application Support/AgentMac Backups if iCloud Drive is off, or in the folder you chose.
What does the purchase include?
The £44.99 one-time payment gives you lifetime access to the current version of Agent Mac with all features. Future major upgrades or in-app purchases may be priced separately.
Can I see what the agent is doing?
Yes — full transparency is a core principle. Every action the agent takes (file reads, commands, web browsing, decisions) is visible to you in real time.
We typically respond within 24 hours. For urgent issues, include "URGENT" in your email subject line.